Introducing Our New Automated Appointment Reminders

July 18, 2023

Never Miss a Mental Health Session Again!

Dear Valued Families,

We understand the importance of making your mental health treatment a priority, and we want to ensure that you never miss a session. That’s why we’re excited to introduce our new automated appointment reminder system, designed to make it easier for you to remember and keep track of your upcoming appointments.

With the new appointment reminder system, you’ll receive convenient email, text and voice messages directly to your phone, reminding you of your upcoming sessions. No more relying solely on memory or written reminders – we’ll be right there with you, ensuring you stay on top of your mental health journey.

Here’s how it works:

The morning will begin with an email appointment reminder, once you open it and confirm or decline and ask to be rescheduled, no further reminder will occur for that day.  Should you have multiple children attending appointments or appointments with multiple providers, you will receive an email for each scheduled time.

If there is no response to email, you will receive a text and/or voice message to the phone number we have on file for reminder calls.  Once you confirm your appointment with a “1” to confirm or “2” to reschedule, no further reminders will occur for that day unless you have multiple children attending appointments or appointments with multiple providers.

Rest assured, your privacy is our utmost priority, and we will only use your phone number for appointment reminder purposes.

The benefits of our new automated appointment reminder system are numerous. First, it significantly reduces the likelihood of missed appointments, allowing you to make the most out of your treatment plan. By having a gentle and helpful nudge, you’ll have a better chance of attending all your sessions and staying consistent with your mental health care.  Furthermore, we understand that life can be hectic, and it’s easy to forget or overlook important dates. The automated reminders will make it easier to remember your appointments, seamlessly integrating them into your daily routine. No more scrambling to find that handwritten reminder or relying on multiple calendar apps – the reminders will be conveniently delivered straight to your phone.

We know that some families might have concerns about privacy or the reliability of text messages. Rest assured that we take privacy seriously and will only send appointment reminders via secure SMS services.

Current families will be automatically enrolled. Ready to sign up for our new automated appointment reminders and never miss a session again? It’s simple! Just let our receptionist know during your next visit, and they will guide you through the opt-in process. You can also contact our office at (330) 296-5552.

We appreciate your trust in our mental health services, and we believe that the implementation of our new appointment reminder system will enhance your experience. We look forward to continuing to be your partner in your mental health journey.