Commitment to Your Privacy
This privacy statement outlines the collection, use, and disclosure of information from Axess Family Services (“Our”) Website, AxessFamilyServices.org , in accordance with our Health Insurance Portability and Accountability Act (HIPAA) compliance.
This notice demonstrates our commitment to your privacy and the security of your personal information. It applies to any Axess Family Services page in Our website as well as Our Patient Portal (https://mycw10.eclinicalweb.com/portal386), and Request an Appointment, Pay Your Bill, or Join a Televisit through the Healow app.
By submitting information through Our website, you acknowledge and agree to the terms of this Privacy Policy as it applies to website-related information.
Our Notice of Privacy Practices describes how we can use and share your PHI and also describes your rights with respect to your PHI (Protected Health Information).
This Privacy Policy supplements our HIPAA Notice for PHI. If there is ever any conflict between this Privacy Policy and the HIPAA Notice, the HIPAA Notice will apply. The HIPAA Notice does not apply to information that is not considered PHI.
Information We Collect
Our handling of Visitor Information is generally limited to providing you with our services and programs.
Information collected by Axess Family Services is in accordance with our privacy statement; and none of the personally identifiable data that you enter on this website will be sold or shared with other entities or organizations, except when a) we are legally required to do so, b) at the request of governmental authorities conducting an investigation; c) to verify or enforce compliance with the policies governing the website and applicable laws; or d) to protect against misuse or unauthorized use of the website.
Information You Provide Us
Visitor Information that is voluntarily provided by you or with your permission. This includes the following information:
- Contact Information including: your full name, email address, address, phone number
- Date of birth
- Account credentials (and other information that you voluntarily submit (e.g., when you submit information via our Careers, Volunteer/Get Involved, Contact, Donate pages, emailing us, or submitting general inquiries),
- User content stored or entered into the forms found in our online platforms; and
- Any other information you choose to provide to us, including information you search for
Patient Portal
https://mycw10.eclinicalweb.com/portal386), is the patient portal for patients to access their test results and other health information. The patient portal is operated on E-Clinical Works “ECW” and “Healow” web-facing platforms which has its own privacy policy and HIPAA compliance regulations. ECW is a HIPAA-compliant electronic health record software that is focused on protecting patient privacy. ECW promises to keep patient data secure, whether a practice is using the EHR software on a mobile device, desktop computer, or web browser. When users submit information and data to ECW’s EHR system, including the patient portal, it is encrypted and transmitted to ECW securely.
Information collected through our Patient Portal will be used and shared with third parties only as permitted by HIPAA regulations and other laws protecting the privacy of health information.
All information you provide to the Patient Portal is encrypted and transmitted securely in accordance with eClinicalWorks and Healow security standards.
Information Collected Automatically
Our website automatically collects certain information when you visit, use or navigate Our Website.
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your Internet Protocol (IP) address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other information about how and when you use Our Website.
This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.
Third-Party Websites (there are links to Facebook Pages)
The Site may contain links to websites not owned or controlled by Axess Family Services. We do not have any control over these third-party websites, and the information handling practices of these third-party websites are not covered by this Privacy Policy. We strongly encourage you to read the privacy policies on any third-party website you visit.
How We Use the Information We Collect
- To facilitate communication and improve our services.
- To perform the functions necessary to the Axess Family Services patient portal;
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- To facilitate users' appointment requests and Bill Pay Service.
- Fulfill your requests for information, including in response to inquiries you make through the website.
- Send newsletters, services information or general updates from us.
- For fraud and security monitoring purposes, including detecting and preventing cyberattacks.
- Improve the Site and online platforms.
- Respond to your inquiries.
- For any other purposes specified at the point of collection or use.
Cookies and Tracking Technology
Pixels, cookies, and similar tools: We may use cookies, pixel tags, web beacons, embedded scripts, local objects, and other tracking technologies (collectively referred to as “Cookies”)
Our website uses cookies or other similar tracking technologies to improve user experience. Cookies are small files containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser or device and to automatically identify the content you view, and certain content you provide so that you do not have to re-enter it each time you visit which may include your preferences and settings. Cookies also help us provide you with customized content; speed navigation through our Online Services and allow us to learn about your visit.
By continuing to use our website, you consent to the use of cookies as described in this policy. You may manage or disable cookies through your browser settings.
Managing Cookies – You can also manage or disable certain Cookies by adjusting your browser or device settings. If you choose not to receive Cookies, our Online Services, or portions of our Online Services, may not function properly or be available to you. You may also learn more about managing and disabling Cookies, and more information on Cookies generally at www.allaboutcookies.org.
Do Not Track Disclosure. We do not respond to web browser Do Not Track signals at this time.
Children
The Children’s Online Privacy Protection Act of 1998 (COPPA) addresses how information is gathered and used from children under the age of 13. With the exception of certain information in our patient portals as authorized by law, we do not knowingly collect, maintain, or use personal information from children under 13 years of age.
We do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Services.
Notice to Non-U.S. Residents and Non-Ohio Residents.
Axess Family Services provides services in the State of Ohio in the United States. We are subject to certain United States federal laws and regulations and certain Ohio state laws and regulations that govern the privacy and security of patient healthcare information.
The data protection laws of other countries and other states may differ as to how your personal information is protected. As a non-U.S. resident or non-Ohio resident, when you use our Online Services, provide your personal or other information to us, or direct your healthcare provider to provide your information to us, you consent that Axess Family Services may process your information in the State of Ohio, in the United States, subject to the applicable state laws of Ohio and federal laws of the United States.
While we take reasonable administrative, technical, and physical safeguards to protect your information, no method of electronic transmission is completely secure.
We retain information in accordance with applicable federal and Ohio state laws, including healthcare record retention requirements
MEDICAL ADVICE DISCLAIMER
The content of the site, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. You should always seek the advice of your qualified heath care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. Reliance on any information appearing on the site, whether provided by company, its content providers, its clients, visitors to the site or others, is solely at your own risk.
Accessibility & ADA Compliance
Axess Family Services is committed to ensuring that our website and online services are accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG), to the extent practicable.
We are continuously working to improve the accessibility and usability of our website and online platforms. If you experience any difficulty accessing content, features, or functionality on our website, or if you require assistance accessing information or services, please contact us so we can provide support and address your concerns.
Revisions and Updates
Changes to Privacy Policy
We may update this privacy notice from time to time as necessary to reflect customer feedback, changes in our services, and changes in the law. The updated version will be indicated by a revised “Last updated” date and the updated version will be effective as soon as it is accessible.
Questions
For Questions about Website Privacy Policy, our practices, or to provide information updates and to opt-out of communications, please contact us:
Website Administrator
705 Oakwood Street Suite 221. Ravenna, OH 44266
[email protected]
Phone: 330.564.2926
Last updated February 2026